Response centre

Patient Connects response centre uses specifically designed software to ensure that we know as much as possible about each of our customers in case there is an emergency.

Our response team is made up of like-minded, compassionate people who really do love what we do. Many of our team members come from a nursing background, have worked in emergency services, are studying nursing at university or have had personal experience caring for others so we feel that along with our products, our team is one of our greatest assets.

In the event of an alarm being triggered, a carer, designated responder, ambulance, police or fire brigade will be called according to the situation.   Additionally, Patient Connect is the only Home Healthcare Alarm provider in Australia that can send an afterhour’s home visiting doctor directly to your house.  This is important to avoid an ambulance being called if unnecessary.

Our Telecare consultants are highly skilled in handling emergency situations, and manage each call with empathy and care.  We will stay connected to the Home Healthcare Alarm with you until somebody arrives.

We promote monthly testing of our Home Healthcare Alarms. This encourages our customers to feel confident and at ease with using our service. And we don’t mind if an alarm is accidentally raised.